Returns and refunds policy

Right of withdrawal

For distance purchases, you generally have 14 calendar days from the day after receiving the goods to exercise your right of withdrawal, without having to give a reason.

You can exercise your right directly online using our dedicated form. You can also notify us of your decision by email at contact@bloomxblaze.com.

How to return an item

After notifying us of your decision to withdraw, you have 14 days to send the product back to us.

Returns must be sent to the following address:

Bloom × Blaze Antonin Desmet 18, rue de Condé 7971 Basècles Belgique

Condition of returned products

The product must be returned in a condition that allows us to inspect it. The consumer may handle the goods to the extent necessary to establish their nature, characteristics and proper functioning.

If the product loses value as a result of handling beyond what is necessary for this inspection, that loss in value may be charged to you in accordance with the applicable regulations.

Return costs

Unless stated otherwise when you place your order, the direct cost of returning the product is borne by the customer when exercising the right of withdrawal.

We recommend using a tracked delivery service and keeping proof of postage until the return has been fully processed.

Refunds

If you validly withdraw from the contract, we will refund all payments received from the consumer, including the initial standard delivery costs, within 14 days of the date on which we are informed of the withdrawal decision.

However, we may delay the refund until we have received the goods back or received proof that they have been sent, whichever happens first.

The refund will be made using the same payment method used for the order, unless another method is expressly agreed.

Damaged, faulty or non-conforming products

If you receive a damaged, faulty or non-conforming product, please contact us as soon as possible at contact@bloomxblaze.com.

To help us handle your request, we may ask for your order number, a description of the problem and photos of the product or parcel.

In this case, your request is handled under the rules applicable to the conformity of goods and, where applicable, the legal guarantee, rather than under the right of withdrawal alone.

In this situation, if the product needs to be returned, we will cover the return costs.

Legal guarantee

Consumers benefit from the 2-year legal guarantee of conformity applicable to consumer goods in Belgium and the European Union. These rights are in addition to any right of withdrawal and do not replace it.

Contact us

For any questions about a return or refund, you can email us at contact@bloomxblaze.com.