Delivery & returns

Delivery areas

We deliver to the countries listed below. The stated delivery time, including order processing, runs from the time the order is placed until it is received and is given in working days.

* Outside the European Union: customs duties and import taxes may be charged to the recipient on delivery, depending on the country’s regulations.

If delivery to a country is unavailable, this will be shown before you confirm your order.

Order processing

Orders are usually processed within 1 to 3 working days of payment confirmation.

During busy periods, this may take longer. If there is an unusual delay, we will let you know by email as soon as possible.

Delivery times

The total delivery time, including processing, dispatch and transit, is shown for each country in the table above. Weekends and public holidays are excluded.

As a guide, order processing usually begins within 1 to 3 working days of payment confirmation. Dispatch and transit times then depend on the carrier and destination.

These times are estimates and may vary during busy periods, due to logistical constraints or depending on the carriers’ delivery times. Unless another period is expressly agreed, the order will be delivered no later than 30 days from the conclusion of the contract.

Delivery costs

Standard delivery costs €4.95.

Delivery is free on purchases of €69 or more.

Applicable costs are shown before you confirm your order.

Order tracking

When tracking is available, we will send you a dispatch confirmation email with the information you need to track your parcel.

Tracking may take a short time to be activated by the carrier.

Delivery delays

If your delivery is delayed, please contact us so that we can check the situation with the carrier.

If we do not deliver within the agreed period, or within 30 days at the latest if no different period has been agreed, you may ask us to deliver within an additional period appropriate to the circumstances.

If delivery does not take place within that additional period, you may request termination of the contract under the conditions set out by law. If the contract is validly terminated due to failure to deliver, any sums paid will be refunded as soon as possible and no later than 14 days after termination.

Right of withdrawal

For distance purchases, you generally have 14 calendar days from the day after receiving the goods to exercise your right of withdrawal, without having to give a reason.

The conditions, procedure and any exceptions are set out on our Returns and refunds policy.

Lost, damaged or incomplete parcels

If your parcel arrives damaged or incomplete, or if you think it has been lost, please contact us as soon as possible.

To help us handle your request, we may ask for your order number, photos of the parcel and product, and any other relevant information about the problem.

Transfer of risk

The risk of loss of or damage to the product passes to the consumer when the consumer, or a third party appointed by the consumer other than the carrier, takes physical possession of the goods.

Any questions?

For any questions about delivery or tracking an order, you can contact us at contact@bloomxblaze.com.